14-Day Return Window
You may request a return within 14 days of delivery. To be eligible, items must be unused, in their original condition, and include any original packaging, tags, and accessories.
How to Start a Return
Email support@droplinked.com with your order number and the item(s) you would like to return. Our team will confirm eligibility and provide return instructions, typically within 1–2 business days.
Refunds
Once we receive and inspect your returned item, we will issue a refund to your original payment method. Refunds are processed within 5–10 business days of the return being received. Original shipping charges are non-refundable unless the return is due to our error (for example, a defective or incorrect item).
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent in error, in which case droplinked covers return shipping and replacement or refund.
Made-to-Order (Print-on-Demand) Items
Some items on droplinked are printed on demand — produced individually for your order by our fulfillment partner. Because each piece is made just for you, made-to-order items cannot be returned or exchanged for a different size or a change of mind. These items are identified as made to order on the product page before purchase.
If a made-to-order item arrives damaged, misprinted, or defective, email support@droplinked.com within 30 days of delivery with your order number and photos of the issue. We will send a replacement or issue a full refund at no cost to you.
For customers in the European Union: under Article 16(c) of Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized. Your statutory rights for defective goods are not affected.
Non-Returnable Items
Certain items — such as digital goods, downloadable products, and made-to-order or personalized items — may be non-returnable once delivered or produced. Any such exceptions are noted on the product page before purchase.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery at support@droplinked.com with photos, and we will arrange a replacement or full refund at no cost to you.